Read what our customers have to say about building their dream home with Bentley Homes.
Our home was completed in May 2019. I have waited a year to write this review so that I could provide feedback on the whole service offered by Bentley, from sale to post 1 year maintenance period. We approached building our current house with some apprehension, given terrible previous experience with a reputable mass builder. When looking at houses we found 2 houses that matched our requirements. One was with Carlisle and the other with Bentley. Right from the outset, Bentley homes left us feeling a level of comfort. They were more competitive price wise and offered more extras than their competitor. More than anything though, their commitment to customer service and responsiveness was apparent from the outset. This good start was not compromised, as can be experienced after you have laid down a deposit. At our colour selection we were assisted by Sarah, who had exceptional product knowledge and the ability to understand the look and function we were seeking with our home. We made some structural changes to our home including extending the width of and raising the height of our garage and garage doors, raising ceilings, raising door heights and changing the layout of the kitchen. The draftstman’s attention to detail was second to none and he was able to cater to all of our needs whilst raising points we had not considered to improve the overall design of our home. Anisa from the customer service team was outstanding in communicating with us throughout the entire process. Our building supervisor Ross was incredible. He was responsive, always happy to communicate and addressed all of our concerns during the build. We had an independent inspection carried out by a former builder, who had amassed more than 30 years in the building industry. He had inspected many homes by all the popular builders and had told us that, structurally, our build was one of the better built homes that he had inspected in quite a while. This have proven true, we have been in the home for almost a year and the house is holding up very well. The only things that have been in need of repair during our maintenance period were minor cosmetic issues with paint and plaster, where other builders would have told us that these were not issues to be fixed, Bentley homes happily met all of our requests – no questions asked. We could not be happier with our experience with Bentley Homes and would recommend them to anyone who is looking to build a new home.
Building a house is one of the big projects in anybody’s life. When i thought of building a new home, all I was advised is that dealing with builders will be a nightmare. After dealing with Bentley Homes, I am now advising them it is a pleasant and wonderful journey all the way. Grace, I myself worked in a customer service environment and I wasn’t good as you. You were pleasant and courteous all the way. I had issues with the bank with late payments at each stage, you understood us. If we didn’t have your support and patience when we dealt with the bank, it could have been a tough road. I sincerely thank you for this and Roshan. Your weekly updates were prompt and kept us informed. Alex my building supervisor, was flexible with his appointments to meet us. He showed professionalism and solved issues as they arose. During final weeks he worked hard to finish it for us quickly. I sincerely thank all working in Bentley Homes for giving us a good ride with our new home. Special thanks to our point of contacts Grace, Roshan and Alex
The dream began with our visit to your display home at Riverdale. The impressive marketing skills and approachability of the Sales Consultant helped us to begin the journey with Bentley Homes. Today we feel that choosing Bentley homes as our builder was one of the best decisions we have made. Our special thanks to one of the Director’s for working out alterations in the plan that catered to our need and budget. The support and coordination extended to us by our Customer Service Administrator is commendable. We would also like to thank the services rendered by Site Supervisor, the walkthrough with the Director, who helped us by pointing out several items for correction, maintenance work by the Maintenance Manager and his contractor. We really appreciate your wonderful team. We are happy to recommend you as a preferred builder to our friends, and hope you continue to deliver the same standard of service. We wish Bentley Homes the very best.
Mr Thompson has asked me to relay his “thanks” and “great appreciation” for the continued high level of customer service and support he has received from Bentley Homes Management and Staff. Mr Thompson has been in the hospitality business for over 30 years and has had countless dealings with businesses, builders and the general public and has not come across such a high level of customer service and follow-up in a very long time.During Mr Thompson’s recent dealings directly with Bentley Homes and Brad (in particular), he has received exceptional customer service, support and prompt resolutions to his problems. Mr Thompson is a very happy client indeed and without any hesitation will highly recommend Bentley Homes to any prospective buyers he has the liberty of having discussions with. Thank you All for your due diligence and high work ethic, it is greatly appreciated and noted. Sincere regards, Anastasia …. On behalf of B. Thompson
We would just like to thank you for all of your help in achieving that handover. I know it was a bit stressful and we really appreciate that your team at Bentley Homes got it all done for us. We are extremely happy with the final result of the house. The workmanship is at a very high standard and the finished result is amazing. Please pass on our praise to all trades involved. We are going to love living in the Laguna. It is a great design and our kids also love it which is very important to us. Thanks again for a job well done.
Just a short note to thank you all for your assistance with regards to the construction of my new home in Doreen. Your assistance at the colour selection etc was greatly appreciated and the colours have worked well in the finished product. I would appreciate you passing on my thanks to Brad for his efforts in the construction of this home to produce the finished product it is. Also, thanks to others that have contributed to the construction of this home. I have found the Bentley Homes staff that I have had dealings with to be very good to deal with, professional and friendly. I would appreciate you passing this note to the management area of Bentley Homes. Much appreciated.
We just wanted to say how much we appreciated everything you did for us during the purchasing and finalising of our new home. We both found you so lovely and helpful never making us feel uncomfortable or to ever be a hassle. You were always on the ball and would get straight back to us with any queries or answers without fail. You really made the whole experience so much easier for us, as it was our first time to build a home and it was exciting but quite scary at the same time. You always had such a friendly warm way of making us feel welcome and that nothing was or would be a problem. Thank you so much again